Check that the container is externally sound and undamaged.
Check that the original seals and other seals, if any, are intact.
For reefer, check the temperature, humidity and ventilation settings (where applicable).
If damage or loss is suspected or apparent make a note on the receipt before signing it and send a Notice of claim to M3.
If damage or loss is apparent notify M3 in written within 3 days of taking delivery. Please refer to our terms and conditions (TIME BAR is applicable).
If damage or loss occurs you should:
Inform your insurance company.
Arrange for a survey – preferably while the cargo is still untouched in the container. This should preferably be a joint survey. We kindly ask that you contact our office to coordinate the survey.
Determine whether or not you have a claim and wish to file a claim.
Minimize the loss by salvaging the remainder of your goods and take other relevant precautions to protect your cargo and its value for the purpose of loss mitigation.
Ensure that M3 receives a fully documented claim. Your claim may be subject to a time bar.